20.10.2020 Glasstec 

Increased Service Offering

incl free FlexIS Remote Service

In these difficult times, we have to support each other. Due to the travelling limitations, we have increased our phone and remote support resources for our forming and inspection equipment in order to support your operations remotely. In view of the exceptional situation with the Covid-19 threat, we offer FlexIS Remote Service free of charge, until 17 April, 2020.


24 hours Hotline

For emergencies, please call our 24-Hours Emergency Number.

+41 41 749 41 41 (worldwide)
+1 860 298 73 91 (USA & Americas)

The 24 Hours Emergency Number provides emergency assistance in English. You are first asked if it is a Hot End or Cold End issue and a brief description of the problem. Then you are connected to an experienced service engineer for phone assistance. In case the issue requires an on-site service trip, one of our service coordinators is going to schedule a service intervention with you. 

Customer Service


How glass containers are made

Since glass-container production began to be automated in the early 20th century, huge advances in automation, efficiency and inspection have been made – many as a direct result of innovations made by Emhart Glass.

How glass containers are made